The Real Estate Regulatory Authority (RERA) was established to ensure transparency in real estate transactions and safeguard the interests of homebuyers. If a builder, developer, or agent violates the provisions of the Real Estate (Regulation and Development) Act, 2016, homebuyers can register a complaint online through their respective state’s RERA portal.
Before proceeding, it’s advisable to review the state-specific RERA rules and complaint procedures. For example, in Punjab, Rule No. 36 and 37 of the Punjab Real Estate (Regulation and Development) Rules, 2017 explain the kinds of complaints that can be filed.
Keep these points in mind before filing:
- Prepare a soft copy of all necessary documents (allotment letter, agreement, payment receipts, etc.).
- Be ready to pay the complaint registration fee (₹1000 in Punjab; may vary by state) online using debit/credit card or net banking.
Step-by-Step Process to File a RERA Complaint
Step 1: Create a User Account
- Visit your state RERA web portal.
- Click on “File Complaint” under the Complaint tab.
- Choose the user type “Complainant” and create a login ID.
- Fill in the details and click “Create User”.
- You will receive a confirmation email—verify your account by clicking the link.
Step 2: Complete Your Profile
- Log in with your credentials.
- Go to the “My Profile” section and complete your details.
- This is a one-time setup; the same profile can be used for multiple complaints.
Step 3: Select Complaint Form
- Depending on your grievance, select the applicable form (Form ‘M’ or Form ‘N’).
- Your personal details will auto-fill from your profile.
Step 4: Provide Complaint Details
- Fill in the relevant details in the form (builder name, project details, issue description, relief sought, etc.).
- Use the tooltips provided for assistance in filling each field.
Step 5: Pay the Complaint Fee
- Pay the complaint registration fee online through the payment gateway.
Step 6: Upload Documents
- Attach all supporting documents (agreement, allotment letter, proof of payments, builder communications, etc.).
- If a lawyer is representing you, upload a Vakalatnama.
- If someone else is representing you, upload a Memorandum of Authorization as per the prescribed format.
Step 7: Submit and Note Complaint Number
- Review all details carefully.
- Click on “Submit”.
- A complaint reference number will be generated—keep it safe for future tracking.
Who Can File a RERA Complaint?
Any homebuyer, allottee, or legal heir can file a complaint against a:
- Builder/Promoter
- Developer
- Real Estate Agent
Common Reasons to File a RERA Complaint
You can file a complaint if you face issues such as:
- Delay in Possession: The builder fails to deliver the property within the promised timeline.
- Substandard Construction: Poor quality of construction compared to what was promised.
- Excessive Maintenance Charges: Being asked to pay unjustified or hidden fees.
- Lack of Transparency: No clarity on project expenses or changes in layout.
- Unresolved Claims/Disputes: Pending settlement of buyer’s claims or refund.
- Improper Ventilation/Livability Issues: The property does not meet promised specifications.
Why File a RERA Complaint?
The RERA Act, 2016 empowers homebuyers to hold builders accountable. Filing a complaint ensures that:
- Builders deliver projects on time or compensate for delays.
- Buyers can claim interest on delayed possession.
- Homebuyers who wish to exit the project can seek a refund with interest.
- Developers maintain financial transparency and follow fair practices.
Final Thoughts
Filing a complaint under RERA is one of the most effective remedies for homebuyers facing fraud, delay, or unfair practices by builders. With the online process being simple and transparent, buyers can now secure their rights without long-drawn legal battles.
