Real Estate Regulatory Authority is there to ensure that nothing is ambiguous or unjust in regard to the process of buying and selling houses. The homebuyers can complain to the Real Estate Regulatory Authority in case of anything being done by a builder or a developer. They are able to do it online via the site of the Real Estate Regulatory Authority of their state, which ensures that all people abide by the rules, as mentioned within the Real Estate Regulation and Development Act of 2016. Home buyers file a complaint in RERA online through their respective state’s RERA portal.
Before starting, it will always be a good idea to revise rules regarding RERA and how to complain to your state. Indicatively, they have the Punjab Real Estate Rules, 2017, rule no. 36 and rule no. 37, which explains what kind of complaints may be submitted in Punjab. They are referred to as the Punjab Regulations and Development Rules in Real estate.
Things to keep in mind before filing a RERA complaint:
- Make a soft copy of all necessary documents (payment receipts, agreement papers, allotment letter, etc.).
- Be ready to pay the charges of registration of complaint (₹1000 in Punjab; may differ by state) online using debit/credit card or net banking.
Step-by-Step Guide to File a RERA Complaint.
Step 1: Create an Account
- Visit your state RERA web portal.
- Under the tab Complaint, click on File a Complaint in RERA.
- Select the type of user as Complainant and generate a login ID.
- Enter your information and click on Create User.
- You will be sent a confirmation email. Check your email by clicking on the link.
This is the first step to your RERA online complaint.
Step 2: Complete Your Profile
- Make a login with your credentials.
- In the My Profile section, fill in your information.
- It is a single setup; the profile can be utilized with several complaints.
Step 3: Select Complaint Form
- Depending on your grievance, select the applicable form (Form ‘M’ or Form ‘N’).
- Your personal details will auto-fill from your profile.
Step 4: Provide Complaint Details
- Fill in all the appropriate information in the form ( builder name, project details, issue description, relief sought, etc.).
- The tooltips can assist in filling all the fields.
- Use the tooltips provided for assistance in filling each field.
Step 5: Pay the Complaint Fee
- Make payment via the payment gateway by paying the complaint registration fee.
Step 6: Upload Documents
- Add all supporting materials (agreement, allotment letter, document of payments, building contracts, etc.).
- In case you have a lawyer, upload a Vakalatnama.
- In case you are being represented by another person, post a Memorandum of Authorization according to the given format.
Step 7: Submit and Note Complaint Number
- Review all details carefully.
- Click on Submit.
- A complaint reference number will be generated—keep it safe for future tracking of your RERA dispute resolution
Who Can File a RERA Complaint?
Any homebuyer, allottee, or any other legal heir may complain to RERA against a builder, developer, or real estate agent because of a violation of the RERA Act, 2016. Litigants who have signed property buying agreements, paid advances, and invested in real estate ventures are entitled to Grievances. Buyers, even when represented by a legal guardian or the power of attorney holder, can file an RERA online complaint. The submission of the complaint via the official RERA complaint portal will mean that the complaint has been created formally and will be handled in the RERA complaint procedure, whereby the homebuyers can avail themselves of an expedited RERA dispute resolution.
Common Reasons to File a RERA Complaint
You can file a complaint if you face issues such as:
- Delay in Possession: The developer has not completed delivery of the property within the given time.
- Poor Construction: Construction of lower quality than that which was promised.
- High Maintenance Fees: This is when one is requested to pay unnecessary or unknown charges.
- Inadequacy of Transparency: No transparency of expenses or layout alterations of the project.
- Unresolved Claims/Disputes: Waiting to settle claims and refunds of buyer.
- Poor Ventilation/Livability Problems: The house is not as specified.
Why File a RERA Complaint?
The RERA Act, 2016, enables homebuyers to make builders accountable for their commitments. A RERA complaint can be filed when a buldervilotes this right:
- When constructors fail to meet deadlines, they make up for delays.
- Interest on delayed possession can be sampled by buyers.
- The homebuyers interested in leaving the project have access to an interest-based refund.
- Developers are financially transparent and are of fair practice.
Final Thoughts
Complaining through RERA is one of the best solutions to home buyers who have fallen victim to builders’ fraud, delay, or any unethical practice. The online process is easy and transparent, meaning buyers are able to defend their rights without protracted legal battles. Homebuyers also have a chance to file their grievances at the official RERA complaint portal, where the homebuyers have their grievances addressed under the due process of the RERA complaint procedure. This will not only help in the timely solution of the RERA disputes, but will also make the concerned builders incur transparency in the finances and safeguard the investments of the homebuyers in the real estate projects. The audience follows the due procedure, which is more effective in the legal status of complaints and offers expedited, just results.
