1. Introduction
Welcome to Best RERA Lawyer, accessible at bestreralawyer.com (“we”, “our”, “us”, or the “Platform”). Best RERA Lawyer is India’s dedicated RERA legal services and lawyer discovery platform, connecting homebuyers, property investors, and developers with expert RERA advocates across India who specialise in the Real Estate (Regulation and Development) Act, 2016.
We are deeply committed to protecting your personal information, particularly in light of the sensitive nature of legal and property-related matters our users bring to us. This Privacy Policy explains what information we collect when you visit our website or request our services, how we use and protect it, who we may share it with, and what rights you have over your data.
This Policy is governed by the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applies to all visitors to our website, users who book consultations, and clients who engage our services.
ℹ Your Consent: By accessing or using bestreralawyer.com, filling out any consultation or contact form, or engaging any service through our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our Platform.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Book a legal consultation through our website (name, phone number, email address, and description of your property matter)
- Fill out the Contact Us form (name, email, phone number, and message)
- Submit a query about a specific RERA case, property dispute, or legal matter
- Apply for a career opportunity through our Careers page
- Subscribe to our blog updates or legal newsletters
- Engage with us on social media (Instagram, LinkedIn, YouTube, Facebook)
This information may include your full name, email address, phone number, property location, builder or project name, nature of your RERA dispute (such as delayed possession, refund claim, builder agreement issue, or registration matter), case details, and any supporting information you choose to share.
2.2 Sensitive Case and Property Information
Given the nature of RERA legal services, users may share sensitive information relating to property transactions, disputes, and legal proceedings when describing their case, including:
- Details of property purchases, builder agreements, and payment records
- Information about ongoing or planned RERA complaints or legal proceedings
- Builder or developer names and project details
- Financial details such as property purchase amount, payment made, and refund claimed
- Documents voluntarily shared for legal consultation purposes
All such information is treated with the highest level of confidentiality and is used solely to facilitate your connection with an appropriate RERA lawyer or to deliver the legal service you have requested. This information is never used for commercial profiling or shared with third parties for any purpose other than facilitating your legal consultation.
2.3 Automatically Collected Information
When you visit our website, certain technical data is automatically collected, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device type (desktop, mobile, tablet)
- Pages visited, time spent on each page, and navigation patterns
- Referring website URL and search terms used to find our Platform
- Screen resolution and session identifiers
This data is collected through cookies, Google Analytics, and similar technologies to help us understand how our Platform is used and improve content quality and accessibility.
2.4 Cookies and Tracking Technologies
Best RERA Lawyer uses cookies and similar technologies on our website. We use:
- Essential Cookies — Required for the website to function correctly, including session management and contact form functionality.
- Analytics Cookies — Tools such as Google Analytics that help us understand how visitors use the Platform and which content is most valuable to users.
- Functional Cookies — Remember user preferences and improve browsing experience.
- Social Media Cookies — From embedded social media widgets and follow buttons (Instagram, LinkedIn, YouTube, Facebook) on our website.
You may manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our consultation booking and contact forms.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your consultation booking requests, contact inquiries, and legal queries
- To connect you with a suitable RERA lawyer based on your location, case type, and legal need
- To facilitate the delivery of legal services including RERA complaint filing, representation, legal drafting, and consultation
- To send you consultation confirmations, case updates, and follow-up communications
- To send blog updates and legal education newsletters about RERA matters to users who have opted in
- To operate, maintain, and improve our website and Platform features
- To review career applications submitted through our Careers page
- To analyse usage patterns to improve content quality and Platform navigation
- To comply with applicable Indian laws, court orders, and regulatory requirements
- To detect and prevent fraudulent or abusive use of the Platform
4. Sharing of Your Information
We do not sell, rent, or trade your personal or case-related information to third parties for commercial or marketing purposes. We may share your information only in the following limited and necessary circumstances:
4.1 With RERA Lawyers and Legal Professionals
When you submit a consultation booking or legal inquiry, your contact details and a summary of your RERA matter may be shared with the relevant RERA lawyer or advocate listed on our Platform so that they can contact you and assess your case. By submitting a consultation request, you explicitly consent to this sharing. Once your information is shared with an advocate, their use of that information in the course of providing legal services is governed by applicable legal professional obligations and their own privacy practices.
4.2 With Technology and Service Providers
Trusted third-party service providers assisting with web hosting, analytics, email delivery, and contact management may access data only to perform their contracted services and are bound by appropriate confidentiality obligations.
4.3 For Legal and Regulatory Compliance
We may disclose your information where required by applicable Indian law, a valid court order, government directive, or regulatory authority, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Best RERA Lawyer, our users, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the Platform, your personal data may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5. Confidentiality of Legal Matters
We recognise that information shared by users in connection with RERA disputes and legal matters is highly sensitive and confidential. We are committed to the following:
- All case details, property information, dispute descriptions, and legal documents voluntarily shared through our Platform are treated as strictly confidential.
- Case-related information is shared only with the RERA lawyer or legal professional specifically appointed to assist you, and only for the purpose of that legal engagement.
- We do not use your case details for advertising, commercial profiling, or any purpose unrelated to facilitating your legal consultation.
- Our team members who access user case information do so solely for the purpose of facilitating the relevant legal service.
ℹ Important: Best RERA Lawyer is a legal services referral and information platform. While we handle your information with the highest confidentiality, please note that a formal lawyer-client confidentiality relationship (as governed by the Bar Council of India Rules) is established only when you directly engage and instruct a qualified advocate, not through the Platform itself.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal and case-related data from unauthorised access, disclosure, alteration, or destruction. These include HTTPS encryption for all data in transit and secure server infrastructure with restricted internal access.
However, no method of electronic transmission or digital storage is entirely secure. While we take all reasonable precautions to protect your data, we cannot guarantee absolute security. You share information with us at your own risk.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. Consultation request and inquiry data is retained for a reasonable operational period. Newsletter subscription data is retained until you unsubscribe. Career application data is retained for the duration of the recruitment process and for a reasonable period thereafter. Anonymised analytics data may be retained indefinitely to improve the Platform.
8. Third-Party Links
Our Platform may contain links to third-party websites including RERA authority portals, the Ministry of Housing and Urban Affairs, National Consumer Disputes Redressal Commission (NCDRC), state RERA portals, legal news sources, and social media platforms. We are not responsible for the privacy practices, content, or security of these external sites. Their inclusion does not constitute an endorsement. Please review the privacy policy of every external website you visit through our Platform.
9. Children’s Privacy
Best RERA Lawyer is intended for adults who are 18 years of age or older. RERA legal services, property transactions, and real estate dispute resolution are designed for adult users. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has submitted personal data, we will take prompt steps to delete it.
10. Your Rights
You have the following rights regarding your personal information:
- Right to Access — Request a copy of the personal data we hold about you.
- Right to Correction — Request correction of inaccurate or outdated information.
- Right to Deletion — Request deletion of your personal data, subject to any legal or professional obligations.
- Right to Withdraw Consent — Unsubscribe from newsletters or marketing communications at any time by contacting us directly.
- Right to Restrict Processing — Request that we limit the use of your data in certain circumstances.
To exercise any of these rights, please contact us at the details in Section 12.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Platform, applicable law, or data practices. When material changes are made, we will update the Last Updated date at the top of this page. Your continued use of Best RERA Lawyer after changes are published constitutes your acceptance of the revised Policy.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy:
Email: info@bestreralawyer.com
Phone: +91-9911644888
Website: https://bestreralawyer.com/contact-us/
Platform: Best RERA Lawyer (bestreralawyer.com)